Our Services - Don Mottola Medical Center

18 19 Don Mottola Medical Center Our Services - Quality standards Don Mottola Medical Center Our Services - Suitability A service dedicated to listening to and welcoming users. At this office they can be submitted comments, suggestions, complaints. If the reported problem is not susceptible for immediate explanation or solution, the Public Relations Office will carry out the investigation of the complaint, involving the operating units concerned in order to provide the user with an adequate response. Don Mottola Medical Center guests and external users who wish to express their observations, any complaints and / or commendations can do so through: 1) Interview with the URP operators; 2) Letter in plain paper; 3) Reporting by telephone, fax or e-mail; 4) Compilation of the appropriate form distributed by the URP to be sent by post or fax to the health management. Phone: Hours: Mon-Fri 10.00 -13.00 - 14.00-16.00;closed on 24 and 31 December and the week of August tel 0963 1843019 - E-mail: info@donmottolamedicalcenter.it - Pec: villedellerosesrl@pec.it Quality standards are established for different areas, which citizens and users will always be able toverify directly, with respect to which, the Don Mottola Medical Center undertakes to respect, aim to better respond to the needs and requirements of users. WAITING TIMES FOR HEALTH SERVICES Waiting times for hospitalization and outpatient services meet regulatory requirements e are verifiable respectively at the admissions office. ACCESSIBILITY FOR THE DISABLED Architectural barriers have been removed throughout the structure to make the various services accessible. INTERNAL SIGNS The signs have been prepared to encourage independent orientation within the structures. DOORS At the premises there are patient assistance desks in order to provide all the useful information for carrying out administrative procedures. CLINICAL DOCUMENTATION AVAILABILITY The delivery date is indicated on the collection slip. Certified copy of medical records: 7 days from discharge. SAFETY OF CARE Technical Service for the preventive systematic verification of proper functioning and safety of equipment and critical systems in care and assistance; specific procedures for drug management, therapies and transfusions; risk assessment of falls and self-explanatory posters, in the hospital. PUBLIC RELATIONS OFFICE (URP) Disabilities secondary to: • Cerebrovascular diseases • Cranio-brain and medullary trauma • Neurodegenerative diseases • Acquired brain injuries and myelolesions • Neuromuscular diseases • Post-acute phase • Management of complications: bedsores, bladder, spasticity, motor deficits, respiratory, functional surgery, circulatory disorders, cognitive-communicative disorders, psychological disorders cc. • Evaluation and prescription of orthoses / aids • Exacerbated chronic obstructive pulmonary disease • Respiratory failure • Pre and post-surgical patients • Candidates for pulmonary or cardio-pulmonary transplant or post-transplant • Sleep-related respiratory disorders • Bronchial asthma • Pulmonary hypertension • Patients in invasive mechanical ventilation • Patients with tracheostomy tubes • Neuromuscular diseases / motor neuron disease • Acute pneumonia with slow or complicated resolution • Restrictive lung diseases • Dysfunction of the diaphragm or other respiratory mm SUITABILITY MDC-01 - Nervous System Pathologies MDC-04 - Pathologies of the respiratory system DURATION OF STAY: MAX 60 DAYS